Privacy Policy

Introduction

DepartWith ("we," "us," or "our") operates the departwith.com website and related services. We understand that the information you share with us is deeply personal, and we are committed to protecting your privacy at every step. This Privacy Policy explains what data we collect, how we use it, and what rights you have over your information.

By using DepartWith, you agree to the practices described in this policy. If you do not agree, please do not use our services.

Information We Collect

We collect information that you provide directly, as well as data generated automatically when you use the platform.

Information You Provide

• Account information: Your name, email address, date of birth, and password when you create an account.
• Profile details: Physical characteristics, health history, education, occupation, lifestyle preferences, and personal values you choose to share on your profile.
• Photos and media: Profile photos and any additional images you upload to your profile.
• Location data: Your general location (city or region) to facilitate local matching. We do not collect precise GPS coordinates unless you explicitly enable location services.
• Communications: Messages you send through the platform, support inquiries, and feedback you provide.
• Payment information: Billing details for premium subscriptions, processed securely through our payment provider. We do not store full credit card numbers on our servers.
• Verification documents: Identity documents submitted for profile verification, handled with strict access controls.

Automatically Collected Information

• Usage data: Pages viewed, features used, search queries, and interaction patterns within the platform.
• Device information: Browser type, operating system, device identifiers, and screen resolution.
• Log data: IP addresses, access times, and referring URLs recorded in server logs.
• Cookies and similar technologies: As described in our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

• Matching: To connect you with compatible co-parents and donors based on your preferences, location, and profile details.
• Communication: To facilitate messaging between matched users, send account notifications, and respond to support requests.
• Platform improvement: To analyze usage patterns, fix bugs, develop new features, and improve the overall user experience.
• Safety and security: To detect and prevent fraud, enforce our Terms of Service, and protect the safety of our community.
• Legal compliance: To meet applicable legal obligations, respond to lawful requests, and protect our legal rights.

How We Share Your Information

We never sell your personal data. Your information is shared only in the following limited circumstances:

• With your matches: When you match with another user, certain profile information you have chosen to share becomes visible to that person. You control what appears on your profile.
• Service providers: We work with trusted third-party providers for hosting, payment processing, email delivery, and analytics. These providers access data only as needed to perform their services and are bound by contractual confidentiality obligations.
• Legal requirements: We may disclose information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect the safety of our users or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction. We will notify you of any such change.

Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how you use the platform. For a detailed breakdown of the cookies we use and how to manage them, please see our Cookie Policy.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you delete your account, we will remove your profile data within 30 days, though certain information may be retained longer where required by law or for legitimate business purposes such as fraud prevention.

Messages exchanged between users may be retained for up to 90 days after account deletion to support ongoing conversations with matched users, after which they are permanently deleted.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information in your profile or account.
• Deletion: Request that we delete your account and associated personal data.
• Data export: Receive your data in a portable, machine-readable format.
• Withdraw consent: Where processing is based on your consent, you may withdraw it at any time.
• Restrict processing: Request that we limit how we use your data in certain circumstances.

To exercise any of these rights, contact us at info@departwith.com. We will respond within 30 days.

Children's Privacy

DepartWith is intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we become aware that a minor has provided us with personal data, we will take steps to delete that information promptly. If you believe a child under 18 has created an account, please contact us immediately.

Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS) and at rest, secure server infrastructure, and regular security audits. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through a notice on the platform. Your continued use of DepartWith after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out:

Email: info@departwith.com